Shipping & Returns
Allow up to 2 weeks for delivery depending on the season. Most orders will arrive within a week.
If you ordered a custom piece, the time of delivery was already discussed.
Second day and Overnight shipping is not available in most cases as I may not be in a position to mail out on a specific day.
Ground — $5 flat rate
Large or heavy orders will have a higher shipping rate.
International rates will vary.
Returns & Repairs Policy
All my pieces are delicate and require the utmost care as they are made by hand and not made by machine as you find in most jewelry departments. It is important not to exercise, swim, shower or bathe in the jewelry pieces. They are to be treated and worn as sacred objects and cared for as such.
If your piece arrives damaged in the package, it will be replaced or repaired at no cost to you. Once I receive the piece I will examine it to insure it was actually damaged in delivery. There are only certain kinds of damage that can occur during shipping. If it appears clear that the damage did not occur during shipping, there will be no refund, only an exchange for something of equal value.
If you damaged your piece because of neglect, carelessness or overwear, I may or may not be able to repair or replace it and there WILL be a cost involved with any repair or replacement. If you lost beads or specific findings, I may not be able to re-create the piece exactly as many of my beads, gems and findings are unique and collected over years and may no longer be available. Please contact me to discuss the issue and to receive a quote on the cost of the repair.
Note: I do not repair jewelry I did not create.
If you lose your piece or it gets stolen, there are no refunds as I cannot control what happens to your jewelry once in your hands. That is your responsibility. I may not be able to replace it as many of my pieces are unique and one-of-a-kind. The cost to replace a piece may be more expensive than the original cost. Please contact me and let's see what we can do.
If you are truly unhappy with your piece after is arrives, please contact me and we can set up an exchange or a return. Return postage is not covered by our company.
When returning any piece, please return all pieces such as beads, clasps, metal findings - even if they are broken. This helps me to understand how the piece broke and how to improve the design.
Please package the return well in a small box or with sufficient padding so as not to create more damage to the piece during the mailing process.
Please return to:
Circle of Stones Jewelry
c/o Linda Galvan
149 Indian Paintbrush Dr
Kyle, TX 78640